Exchange

 Exchange Policy

We want you to be completely satisfied with your purchase. If you need to return or replace a product, we’re here to assist. Below are the scenarios where you’re eligible for a replacement:

Eligibility for Replacement

Wrong Item: If you received a product different from what you ordered.
Damaged Item: If the product arrives damaged or defective.
Please Note: We do not offer refunds once the order is placed.

How to Request a Replacement

Follow these simple steps to request a replacement:

Contact Us
Reach out to us within 7 days of receiving your order through one of the following:

Email: theauthentic46@gmail.com
WhatsApp: 8828538956
Provide Order Details
Include the following details in your email or WhatsApp message:

Order Number
Description of the Issue (e.g., wrong item, damaged, etc.)
Photos of the product and packaging clearly showing the problem
Replacement Process

Review: Our customer service team will review your request.
Approval: If your request is approved, we’ll send you a replacement at no additional cost.
Return the Product: In some cases, we may require the damaged or incorrect item to be returned. If so, we’ll arrange for the return.
Important Notes

Time Frame: Replacement requests must be made within 3 days of receiving the product.
Condition: The product must be unused, in its original condition, and with all original packaging.
Exceptions: Requests initiated after 7 days or for products not in their original packaging will not be eligible.
Contact Information

For any questions or concerns, feel free to get in touch:

Email: theauthentic46@gmail.com
WhatsApp: +91 8828538956
We’re committed to providing excellent service and ensuring you’re happy with your purchase.

Thank you for shopping with the Authentic.